STORE IN Mehalla Kobra

5 misr w elsoudan str from galaa str opposite fajr elislam street



Will I receive the same product that I see in the picture?

Of course, our customer will get a product that is 100% identical to the image displayed in our store
Be sure that we do not deal with counterfeit or non-original products

Where can I view my sales receipt?

You will find your sales receipt in the content sent to you with the product, and you can also find out about this through your personal account page

How can I return an item?

Items shipped by kwkap can be returned within 14 days of receiving the shipment in most cases. Items received damaged, defective, used, missing parts, or not as described, can be returned within 30 days of receiving the shipment. Some products have different policies or requirements associated with them.


Where is my refund?

You can check the refunded payment method and refund status on your orders.

Note: After the shipping company receives your item, it can take up to one week to receive and process your return request. After the return request is processed, it may take 5-7 days for the refund to appear on your payment card statement.

If your refund status doesn’t appear to be credited to your account and the processing time for your payment method has passed, you can contact us for further assistance.

If your refund status shows that it has been refunded in your account and the above time has passed and you have not received your refund, please contact your bank for more information.

When you return an item, the refund amount and refund method may vary. The amount of your refund and how it is issued may vary based on the condition of the item, how much time you have left, and how you purchased it.

where is my order?

Some carriers may continue delivery until 10pm.
If the tracking information says the shipment has been delivered, but you haven’t received it yet, wait until the end of the day. In some rare cases, a delivery representative may mistakenly mark your shipment as delivered, while it is still on its way to you.
International orders may be subject to customs clearance procedures that can cause delays in delivery. You can view the expected delivery dates in the “Your Orders” section.
The shipment may be returned as undeliverable for several reasons such as wrong or missing delivery address, failed delivery attempts, damage in transit, etc. For more information, go to Undeliverable Shipments.