1- We provide a product refund service within 14 days in case of any quality problem. If you discover any quality problem after purchasing the phone within 14 days, you can contact customer service and then return the product and we will replace it with another free of charge and we will bear the responsibility Shipping back and forth.
2- With regard to products [Infinix, Itel, Oraimo, Soda], the warranty period varies according to each product, and the warranty period, which may reach up to 13 months, is noted on the product page.
3- In the absence of mention, you can inquire about the warranty period for each product through customer service
4- With the exception of products [Infinix, Itel, Oraimo, Soda], the warranty period is only one week from the arrival of the product and within two weeks in the event of manufacturing defects, provided that the product is in its original condition.
In the event that the customer wishes to return the products, the following steps shall be followed:
– Sending the problem on any of the social media or the direct chat service through the site or through the hotline
In the event that the product is other than the products [Infinix, Itel, Oraimo, Soda], contact is made via WhatsApp on the number 0402388353, taking into account the following:
Send a video explaining the problem with audio
Send the order number and a copy of the bill of lading
Complaints are sent to the relevant department for a response
The customer will be contacted if the return or replacement request is accepted
– After receiving the product from the customer, a receipt is given to guarantee his rights
– After receiving the product from the customer, the examination is entered by the relevant department to ensure the condition of the product and that the problem is not from misuse
– If the return or replacement request is accepted, the product will be returned or replaced without any additional costs
– In case of refunding the paid amount, it is done through one of the electronic wallets
(Vodafone Cash – Etisalat Cash – Orange Money – We Pay – or any electronic wallets offered by banks,…)
✈ World
This item is Overseas Shipped, International shipping and customs fees are not refundable for any returns: Goods will only be shipped after full payment
Delivery Policy
Delivery will spend 15 to 20 days
return policy
Return is allowed within 7 days if the products have quality problem, but must be received in the same condition upon receipt Official return confirmation; Return request is rejected if there is no product quality problem